Why it helps
Explains why billing buttons differ between devices, and keeps the iOS app within App Store rules.
Your subscription is managed where you bought it.
Bought in the iOS app? It is managed through Apple, and on the web and Android you will see that it is managed through the iOS app. Bought on the web or through our sales team? It is managed on the web, and in the iOS app the plan and billing buttons are hidden with a note to visit wrenchlane.com from a browser.
How to
- Stripe subscriber in the iOS app: pricing page shows only the notice 'Your subscription is managed on the web. Visit wrenchlane.com from a browser to change your plan.'
- Profile > Plan & billing shows 'Your subscription is managed on the web. Visit wrenchlane.com from a browser to update billing or change your plan.'
- Apple subscriber on web/Android: pricing page shows 'Your subscription is managed through the WrenchLane iOS app. Please use the app to make subscription changes.'
Good to know
- In the iOS app, web subscribers manage plan, billing and payment method on wrenchlane.com in a browser.
- Trial banners in the iOS app ask you to add a payment method on wrenchlane.com from a browser.
- Apple subscriptions can only be changed or cancelled through Apple.
Related questions
Where do I change my subscription if I use both the app and the web?
Where you bought it. A subscription bought in the iOS app is managed through Apple; a subscription bought on the web or through our sales team is managed on the web, and the iOS app then tells you to visit wrenchlane.com in a browser.
Learn more: Which device manages your subscription (Apple vs web billing)
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