Why it helps
Refunds without emailing support or hunting for reportaproblem.apple.com.
If you pay through Apple, you can open Apple's refund request sheet from Plan & billing with one tap. Apple decides and emails you. If the refund is granted, your workspace moves to the Free plan automatically.
How to
- In the iOS app open the menu and tap your name to open Profile (sv: Profil)
- In 'Plan & billing' (sv: 'Plan & Fakturering') tap 'Report a problem with this purchase' (sv: 'Rapportera ett problem med detta köp')
- Fill in Apple's refund sheet and submit
Good to know
- Only for subscriptions bought with Apple In-App Purchase, in the iOS app (iOS 15 or later).
- Requires app 3.7 or later.
- If no active Apple purchase is found you will see 'We couldn't find an active iOS purchase to refund.'
- After submitting: 'Your refund request has been submitted to Apple. They'll email you with their decision.'
Related questions
How do I ask for a refund for an Apple purchase?
In the iOS app go to Profile, Plan & billing and tap Report a problem with this purchase to open Apple's refund request. Apple decides and emails you; if the refund is granted, the workspace moves to the Free plan.
Learn more: Report a problem with this purchase (Apple refund request)
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