We're here to help

Wrenchlane support is built for busy workshops. Get answers fast, learn as you work, and know someone's got your back.

Help when you need it most

Most questions can be answered in our guides or FAQ. For anything else, real people are standing by to help you get back to work.

Topics

Find what you need

Browse by topic or search for answers that fit your situation.

Getting started

First steps with WrenchLane and your account setup.

Diagnostics and fault codes

How to enter codes and read diagnostic results.

Vehicles, jobs, and history

Managing your shop's work and keeping records.

Questions

Find quick answers to the most common questions we hear from workshops.

What’s the difference between WrenchLane and ChatGPT or other general AI tools?

ChatGPT and similar AI tools are trained on large amounts of general internet text and are excellent at writing, explaining, and reasoning across many topics. However, they are not trained on verified automotive repair data, nor are they designed to understand how real workshop diagnostics and repairs are performed.

WrenchLane, on the other hand, is:

  • Trained on automotive and repair data
    Designed to understand fault codes (DTCs), vehicle systems, common failure patterns, and real-world repair cases.
  • Built for workshop use
    Understands how multiple fault codes, symptoms, causes, and corrective actions relate to each other — the way an experienced technician reasons.
  • Data-driven and structured
    Provides consistent, relevant insights based on vehicle logic, not generic guesses or text-based assumptions.
  • Integrated into real workflows
    Designed to support diagnostics, troubleshooting, and decision-making inside the workshop — not as a standalone chat tool.

In short:
ChatGPT can talk about cars. WrenchLane is built to help fix them.

Is my data safe on all plans?

Yes. All plans include secure data handling and encryption. Your workshop and vehicle data is protected regardless of which pricing plan you choose.

What payment methods do you accept?

We accept standard online payment methods such as credit and debit cards. In some regions, invoicing options may be available for larger customers.

Do you offer discounts for larger workshops or teams?

Yes. If you operate multiple bays or locations, we offer tailored pricing options. Contact us to discuss a plan that fits your workshop size and volume.

Can I upgrade or downgrade my plan later?

Absolutely. You can change your plan at any time. Upgrades take effect immediately, and billing is adjusted automatically. Downgrades apply at the next billing cycle.

Can I cancel my subscription anytime?

Yes. There are no long-term contracts or cancellation fees. You can downgrade or cancel your subscription at any time, and your access will continue until the end of the current billing period.

Is there a free trial?

Yes. You can try WrenchLane for free with full access to core features. No credit card is required to get started, so you can evaluate the platform before committing.

How does WrenchLane pricing work?

WrenchLane uses a simple subscription model based on your workshop needs. You choose a plan that fits your usage, and you get access to AI-powered diagnostics, fault code analysis, and continuous product improvements.

Is pricing based on the number of vehicles or diagnostics?

Pricing is designed to support real workshop workflows. Plans include usage limits that scale with your business, so you always know your costs upfront without unexpected overages.

What about service bulletins?

WrenchLane finds TSBs by text description, not buried in archives. Better yet, our AI automatically matches relevant service bulletins to your diagnosis. You only see what matters for the job at hand.

More FAQs?

See all FAQs on the link below.

Support

Get in touch

Real people with real workshop experience are here to help. Reach out any way that works for you.

Email

Send us a message and we'll respond within a few hours.

Phone

Call us during business hours to talk through a problem or get a quick answer.

Office

Visit us in person if you're in the area and want to see WrenchLane in action.

Why we're different

Built with real workshops in mind

WrenchLane was built by listening to mechanics and shop owners. Support is part of the product, not an afterthought, and we improve it every day based on what you tell us.

  • Built together with mechanics and shop owners

  • Support is core to how WrenchLane works

  • We listen and improve based on your feedback

Still need help? We're here.

Don't wait. Reach out and we'll get you sorted fast.